At Indis Chicken, we strive to provide the best possible dining experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the perishable nature of our food products, we do not accept returns. If there is an issue with your order, please contact us immediately so that we can resolve the matter.

2. Refunds

Refunds may be granted in the following situations:

• Incorrect Order: If you receive an incorrect item or if there is a mistake in your order, please contact us within 24 hours of receiving your order. We will either remake the item, offer a refund, or provide a store credit.

• Quality Issues: If you are unsatisfied with the quality of your food, please contact us immediately. We may offer a refund or a replacement if the issue is found to be valid.

3. How to Request a Refund

To request a refund, please contact us through the following methods:

• Phone: Call us at [Phone Number] during our business hours.
• Email: Send an email to [Email Address] with your order details and the issue you encountered.

Please include your order number, the items in question, and a detailed description of the problem. We may ask for additional information, such as photos of the items, to process your request.

4. Refund Processing

Once your refund request is received and approved, we will process your refund. Refunds will be credited to your original method of payment within [X] business days, depending on your payment provider’s policies.

5. Exceptions

Certain situations may not qualify for a refund:

• If the complaint is made after 24 hours from the time of purchase.
• If the food has been consumed or significantly altered.
• If the dissatisfaction is subjective and not related to quality or order accuracy.